Hyderabad Metro Guide

Hyderabad Metro smart card can be purchased from any of the metro stations for Rs.100/- and recharged with the multiples of Rs.50/-.

The Hyderabad Metro Smart Card offers a range of benefits for commuters, making it a convenient and efficient way to travel. Here are several advantages:

• Cost Savings: Smart card users often enjoy discounted fares compared to single-journey token users, making it a cost-effective option for regular commuters.
• Time Efficiency: The smart card allows for quick and seamless entry and exit at metro stations, saving time compared to purchasing tokens for each journey.
• Cashless Transactions: The smart card eliminates the need for cash transactions, providing a convenient and secure way to pay for metro rides.
• Ease of Recharge: Users can easily recharge their smart cards at metro stations, online, or through authorized vendors, ensuring they always have sufficient balance for their journeys.
• Automatic Fare Adjustment: The smart card automatically deducts the appropriate fare for the distance traveled, eliminating the need for manual calculations and ensuring accurate fare deductions.
• Validity Period: Smart cards typically have a longer validity period than single-journey tokens, allowing users to use the card over an extended period before needing to recharge.
• Balance Inquiry: Users can check the remaining balance on their smart cards at metro stations or through online portals, providing transparency and control over their travel expenses.
• Easy Replacement: In case of loss or damage, smart cards can be easily replaced, and the remaining balance transferred to the new card, reducing the inconvenience for users.
• Environmental Impact: The use of smart cards promotes a more sustainable and eco-friendly mode of transportation by reducing the reliance on paper-based tickets and tokens.

• It is recommended to tap your smart card at the entry gates / TVM / AVM between 20 minutes to 2 hours from the time of online recharge.
• For more details about the online recharge process, please contact station staff or call us at 040 -2333 2555.
• Online recharge amount gets added on the card before you start your journey and not when you exit the system.
• From Other Private Apps: Amazon, Paytm, WhatsApp minimum recharge value Rs. 100/- and for more information goes on official websites.

Discount on Hyderabad Metro Card:

Hyderabad Metro smart card discount facility available as a Super Off Peak Offer:

• Super Off Peak is available only on the Smart Card.
• Super Off Peak is applicable on all days of the whole year.
• Off peak hours as per Hyderabad Metro Rail Corporation is in morning 06:00 hrs to 08:00 hrs and in evening 20:00 hrs to 23:59 hrs.
• Hyderabad Metro give 10% discount in off peak on normal single journy fare.
• During the entire day, except Off-peak hours, normal fare will be applicable.

Rules on Hyderabad Metro Card:

• In case your smart card is lost or damaged you have to buy a new card and the balance in the old card will be transferred to the new card. (Does not apply for offer cards).
• You are required to Tap at the entry gates or TVMs on any of the stations within 15 days from the date of recharge, failing which it moves to refund cycle.
• It is recommended to recharge a day before the balance reaches the minimum to avoid any last-minute inconveniences.
• The minimum recharge amount in Hyderabad metro card is INR 50 and the maximum recharge amount is INR 3000.
• Your Nebula smart card balance should have the minimum balance of Rs.25/- to make an entry into the metro system.
• If your smart card is damaged, Please bring it back to the Customer Care Centre at any of our stations. Our station staff will help you get the card replaced. You may call us at 040 2333 2555 for more information.
• You can check the validity of your smart card either at Ticket Vending Machine (TVM) or Add Value Machine (AVM) present at stations or in our official app TSavaari.
• You can contact our Customer Service at or call us at 040 2333 2555 for more information.

National Common Mobility Card (NCMC) is the upgraded version of the Contactless metro smart card and this card is an inter-operable transport card conceived by the Ministry of Housing and Urban Affairs of the Government of India. The NCMC card is issuable as a prepaid, debit, or credit RuPay card from partnered banks such as the State Bank of India, Bank of India, Punjab National Bank, and others.

National Common Mobility Card (NCMC) is used in Hyderabad Metro for travel purpose.

Paytm Wallet Transit Card is a National Common Mobility Card (NCMC) devised by the Ministry of Housing and Urban Affairs of the Government of India.

RBI/NPCI has authorized several banks to issue these cards. So, you can get it from these banks. Also in the Hyderabad Metro, Paytm counters are available at every metro station.

If you want to buy a Paytm Wallet Transit Card then follow following steps:

• Review the NCMC application form and enter all required information, including name, email address, phone number, and city.
• Now Press on “Apply Now” button.
• Log in to the Paytm app and activate the card once all necessary information has been submitted.
• Choose the option to purchase a physical transit card.
• Upon completing the process, the Paytm transit card will be delivered to the user’s home.

After Buy a NCMC Paytm Wallet Transit Card, follow the following steps to activate the card:

• Log in to the Paytm app and select the Paytm wallet.
• Scroll down and select the Paytm wallet transit card.
• Click the “Activate Now” button and follow the prompts to the activation page.
• Press the “Activate” button and enter your Paytm passcode or use your fingerprint to confirm the activation.
• A message will be sent to the user’s registered mobile number to confirm the activation of the card.
• Set up any necessary payment preferences or skip this step.

Minimum Top-up / Recharge Amount: A minimum balance equivalent to minimum fare of DMRC system is required to enter in station.

Maximum Top-up / Recharge and Total Chip Balance Limit: Rs. 2000/-

Travel Discount

Hyderabad Metro given a 10% discount on every single journey made by the passenger on Bangalore NCMC Paytm Wallet Transit Card.

Here we share the terms and important instructions of Paytm Wallet Transit Card as per the official site of Paytm:

• Paytm Wallet Transit Card is be used to pay for retail shopping & online transactions but other charges apply.
• You can view your balance under the ‘Transit wallet’ in the “Passbook” section of your Paytm App.
• If the card is lost or stolen, you should report the loss/theft to Paytm customer care. Upon adequate verification, Paytm will suspend the card and block all transactions from the card.
• Also, please disable all payment methods from the Paytm app under ‘Card Payment Setting’ on Transit Card.
• Liabilities (due to lost/stolen card), in case of offline balance available on the card, will lie with the user, and Paytm will not be responsible for any refunds.
• When your Paytm transit card is damaged/not working then, please reach out to Paytm customer care. They will assist you in suspending the card and will refund the applicable amount.