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Do's & don'ts while traveling in Metro:

• Keep before yellow line (generally have all platform) before boarding.
• Keep gap and distance from doors to allow passengers to board the train.
• Follow instructions of Station staff at the platforms, if they ask to so.
• Take care of your loose items like Saree, Dupatta, Dhoti and Bag etc. while boarding and de-boarding the train.
• Take care of your Bag/Purse/Luggage/Mobile while traveling or waiting at metro stations.
• Inform train operator in case any passenger/article stuck between train doors by pressing Passenger Emergency Alarm button/Handle.
• Take care and keep eye on the children & infants while traveling with them.
• Do not push co-passengers while boarding or alighting.
• Do not make noise or play music openly in train and metro premise.
• Do not fight with other passengers, if there is any issue get help from metro security.
• Do not try to enter/exit when train doors are closing better late than never.
• Do not obstruct the closing of the train doors.
• Show your metro smart card or token at the entry gate for the opening of flaps.
• Show your metro smart card or drop your token in exit gate for opening of flaps.
• Use of smart card gives you 10% discount on travel fee.
• Please ensure that entry on a travel smart card is followed by a valid exit from the system. In case of mismatch penalty will be payable as per Business rule of metro department.
• Carrying token beyond exit gate is a punishable offence and attracts a fine or imprisonment.
• The refund of unused token can be returned within 60 minutes of purchase from purchasing station only.

Let’s Fight COVID-19, Together!

Follow the protocol given below for a safe ride:

• Wearing a MASK is mandatory for all passengers while in Metro premises.
• Entry at stations only after hand sanitization and thermal screening.
• Use a Smart Card for travel, which can be recharged digitally/online.
• Social distancing norms to be followed while using lifts and escalators.
• Passengers to sit on alternate seats in the train and while standing maintain appropriate distance.
• Let people alight first and then board the train, the train will stop for extra time.
• Carry all your belongings in hand or baggage during security frisking.
• Passengers having temperature or symptoms of COVID-19 will not be permitted to travel.

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